Shipping Policy

The delivery details entered at www.zararo.com are the starting point for an order's journey. Check the recipient, street, unit and postal information before placing the purchase. Review the available service, displayed charge and any estimate; if a necessary detail is unclear, resolve it before relying on a particular arrival date.

Preparation and movement

Payment and availability checks precede dispatch preparation. Tracking may begin with a label record before a carrier records movement. Estimates can be affected by the time needed to prepare an order, transport schedules, weather and destination processing. They should not be treated as a guaranteed deadline for an event.

An address correction should be sent promptly to [email protected] with the order reference and complete corrected details. Whether the change is possible depends on the parcel's progress. A request alone does not establish that the carrier has altered its route.

When the journey needs attention

If tracking shows delivery but the parcel is missing, check the carrier's note and any usual handoff location, then describe what you found. For a damaged arrival, keep useful packaging and condition information. Those facts help guide an investigation without determining the result in advance. International deliveries may also involve customs enquiries or charges; read what checkout says is included. Delivery problems remain subject to the responsibilities and consumer remedies applicable to the order.