Return Policy

A return request should make clear what needs to be resolved. For an order from www.zararo.com, email [email protected] with the order reference, item and selected option, then explain whether the concern is a fault, an incorrect delivery or a question of fit or preference.

The item and its condition

For a preference or fit request, preserve the garment while the available arrangements are checked. A careful fitting is different from wearing it out, washing it or altering its shape. Keep tags and any supplied ties or removable parts with the piece. These details help establish its condition; they are not a reason to dismiss a defect that appeared through proper use.

If the delivery is damaged, incomplete or different from the description, explain the discrepancy and provide useful photographs if you can. An unboxing video is not required to report the issue. The evidence needed should be proportionate to the question being examined.

Confirm the return destination, eligibility and any applicable cost before sending a parcel. Follow the instructions associated with your request and keep a record of dispatch. Arrival for inspection is one stage of the process, not the final decision. The remedy must reflect the circumstances and applicable consumer rights, including rights that cannot be excluded by a store policy. Any approved refund will be handled through the appropriate payment route.