Payment Policy

Payment begins with the total you approve at checkout. On www.zararo.com, read the selected item and option, quantity, currency and any displayed delivery charge together before continuing to a payment method. The methods offered during that checkout are the ones available for the purchase.

Your provider may ask you to authenticate the payment. Complete that step only through the payment flow. A successful authentication, a reserved amount and an order confirmation describe different events; none should be inferred solely from a notification about another.

When the records do not agree

If checkout is interrupted or a transaction remains pending, check for the order confirmation before submitting another attempt. For a duplicated entry or an amount you cannot reconcile, send the order number, transaction date and a masked reference to [email protected]. The difference between a pending authorisation and a settled charge matters when establishing the next step.

A purchase may need review if payment approval is missing, order information conflicts or the item cannot be supplied. Any payment already taken must be addressed as part of resolving that order. When a refund is approved, it is ordinarily returned through the original method. The bank or wallet then controls the posting of the credit; its conversion rate or account charges may explain a difference on the final statement.